Frequently Asked Questions

Everything you need to know about our premium raw pet nutrition.

How is the raw pet food shipped to ensure freshness?

We ship our products in insulated coolers with dry ice or gel packs via expedited shipping to ensure the food remains frozen or cold upon arrival at your doorstep.

What is your return policy for perishable food items?

Due to the perishable nature of our raw pet food, we cannot accept returns. However, if there is an issue with your order or damage during transit, please contact us within 24 hours for a replacement or refund.

Where does BJ's Raw Pet Food source its ingredients?

We source our high-quality proteins and produce from trusted local farms that adhere to strict safety and quality standards, ensuring your pet gets hormone-free and antibiotic-free nutrition.

How long does it take for my order to be processed and delivered?

Orders are typically processed within 1-3 business days. Shipping times vary by location, but most customers receive their orders within 1-2 days once it has left our facility.

Do you offer a subscription service for recurring orders?

Yes, we offer a flexible subscription model that allows you to save on every order and choose a delivery frequency that fits your pet's feeding schedule.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a secure and seamless checkout experience.